HOW CAN CUSTOMERS ACCESS GIFT CARDS WHICH WERE MISPLACED OR NEVER RECEIVED?
Customers can click Resend gift cards from their order confirmation email. This link will only work if the order has been fulfilled.
CAN A GIFT CARD BE USED MORE THAN ONCE?
Yes, provided there is still a balance remaining on the card.
CAN MORE THAN ONE GIFT CARD BE USED TOWARDS A PURCHASE?
Yes. A customer can redeem another gift card during checkout.
CAN A GIFT CARD BE USED TO BUY A GIFT CARD?
No, you can't use a gift card to buy another gift card.
CAN GIFT CARDS BE RELOADED?
No, you can't reload a gift card.
HOW DO CUSTOMERS CHECK THEIR BALANCE?
Customers can't check their own gift card balance, customers will have to contact us via email at firstname.lastname@example.org to check the balance and we will send the information to the customer via email.
SALES CHANNELS THAT SUPPORT GIFT CARDS
Customers can redeem their gift cards on our online store Black-Scale.com
DOES THE GIFT CARD EXPIRE?
Yes. The gift card will expire five years of purchase date.