PLEASE READ THE FOLLOWING TERMS AND CONDITIONS, AND USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Black Scale Online Shop. The collective work includes works that is licensed to Black Scale Online Shop. Black Scale Online Shop ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Black Scale Online Shop or purchasing Black Scale Online Shop products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Black Scale Online Shop. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Black Scale Online Shop used in the site are trademarks or registered trademarks of Black Scale.
In the event that a Black Scale Online Shop product is mistakenly listed at an incorrect price, Black Scale Online Shop reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Black Scale Online Shop reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Black Scale Online Shop shall issue a credit to your credit card account in the amount of the incorrect price or online store credit for a different item.
In an attempt to provide increased value to our visitors, Black Scale Online Shop may link to sites operated by third parties. However, even if the third party is affiliated with Black Scale Online Shop, Black Scale Shop has no control over these linked sites, all of which have separate privacy and data collection practices. Linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Black Scale Online Shop seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it is linked to as well (including if a specific link does not work).
We make exchanges for everything within 14 days after shipping. There are no refunds. All sales are all final and only exchangeable.
Exchanges will be given after the warehouse has inspected items, and declares the items are in their original condition.
All exchanges must have a return label on the package with an RA number. To process your exchange and receive an RA number please call our online team at 415-355-9153. We recommend customers receive a tracking number when sending back exchanges.
Once an RA # is processed, the items must be shipped out immediately. Packages need to be received within 2 weeks of the date the RA # was created.
Items worn with stains cannot be exchanged. If you do ship such items, Black Scale will not be responsible for processing and exchanging such items.
Shipping cost is not refundable.
Shoe Exchange Policy
We accept exchanges for shoes 10 days from the date of receipt only if there is a defect in the shoe, or if they are unworn. After 10 days shoes are not eligible for exchange. Any shoe that has wear on it without a defect can NOT be exchanged. An exchange will not be granted for items with obvious wear or when footwear packaging is damaged and Black Scale is not responsible for returning the shoes to you. This will be determined by the Black Scale staff. All exchanges must come with the original shoe box.
DO NOT use the shoe box as the shipping box because they would be damaged in transit. Any returns without the original shoe box or with damage shoe box will not be accepted. Please contact customer service if you have any questions prior to processing a return.